Mac Letter

So as you may or may not know, I have been having troubles with my computer, so today I decided to send the Mac people an email and let them know I am not happy, this is how it goes:

Dear Folks at Mac,

I have been a fan of your products for about 3 years now, and I was very happy when I bought my first laptop, a refurbished MacBook Pro. I was very pleased with the idea of getting a refurbished computer, and the 30% off was definitely a plus. But within the year or using my computer, I have not been so satisfied with it.

Within the first ten days, I had to get the a brand new CD drive installed into the machine, leaving me without my new computer for two weeks. Within 6 months, I had to get my battery replaced, because my original one was part of a defective batch that had been recalled. And now, a year and a half later, my logic board has stopped working, resulting in my computer becoming completely un-usable. I am now waiting to repair my computer.

When buying a refurbished computer, I understood the risks that came with it, but I was fairly confident in the abilities of your people at Apple to provide me with a computer that would not have these kinds of malfunctions. I am now questioning whether my next computer will be a Mac, and that has to do with my poor experience in owning my own Mac. I hope that in the future when you are putting on the shelf, ready to sell, that problems like this will not happen. Defective batteries and improper CD drives should not be happening in a computer that has been certified by your staff as ready to be re-sold. I think it would be wise to the customer to know what has happened to their computer that made it refurbished in the first place.

Thank you for your time and consideration in reading my letter.
I hope this helps you in the future in better customer satisfaction.

Jason C. Stasiuk
stasiuk.jc@gmail.com
Victoria BC, Canada

So following that, they give you a nice little blurb saying:

Thank you for your feedback on the MacBook Pro.

We cannot respond to you personally, but please know that your message has been received and will be reviewed by the MacBook Pro Team. If we need to follow up with you on your ideas for improving the MacBook Pro, we will contact you directly.

We appreciate your assistance in making the MacBook Pro a great computer.

MacBook Pro Team
Apple

Well ain't that just great. They're not going to respond to me. Then whats the freaking point of even sending in the feedback? I'm becoming less and less enthused about Mac's support.